Creative Solutions in Healthcare Invests in AI Innovation
and Advanced Employee Education
New technology investment aims to make the complex Medicaid application process easier to navigate for residents, families and skilled nursing facility team members.
Fort Worth, Texas November 2nd, 2026 — Creative Solutions in Healthcare, one of Texas’ largest operators of skilled nursing, is launching a new partnership with Telos LTC designed to simplify and strengthen the Medicaid application process for residents and families seeking access to long-term care.
For many Texas seniors, Medicaid can provide an important pathway to receiving long-term nursing facility care when personal financial resources are limited. But navigating the application process can be complicated.
Qualifying for Medicaid nursing facility care involves meeting financial and medical eligibility criteria and providing extensive supporting documentation. This may include verifying income, assets, and other financial information.
For residents and their families, that can mean gathering years of financial information. It can mean both understanding what documents are required, and responding to additional requests for documentation, throughout the application process.
When a nursing facility assists a resident or family with an application, the facility team must also carefully track documents, gather outstanding information, meet tight deadlines, and keep open communication with the resident and family throughout the entire process.
“This investment is ultimately about serving our residents and their families better,” said Gary & Malisa Blake, co-founders of Creative Solutions in Healthcare. “Families coming to us are often already navigating a major transition in their lives. The last thing we want is for an already complicated Medicaid process to feel even more overwhelming. If technology can help our teams provide clearer guidance, stay better organized and make that process easier for the people we serve, then it is an investment worth making.”
Telos LTC provides a centralized platform for managing Medicaid applications and renewals. The system allows facility teams to track each case, organize supporting documentation, identify outstanding items, maintain notes and communication, and see where an application stands throughout the process.
Telos also incorporates eligibility calculations, validation tools and application checklists designed specifically for long-term care Medicaid workflows.
“Telos was founded in Texas by Texans, so this partnership means a great deal to us. Creative Solutions in Healthcare’s commitment to the aging and disabled people we call our neighbors is renowned across the state,” said Jeremy Allen, CEO and founder of Telos LTC. “Creative Solutions’ teams already know how to care for people. Telos gives them a clear view of every application, so they can spend their time with families instead of chasing paperwork. On behalf of the entire Telos team, it’s our pleasure to support the residents and communities Creative Solutions serves across Texas.”
Creative Solutions has worked closely with Telos to build out the platform around the company’s processes and establish parameters designed to support compliance with applicable state and federal requirements.
The goal is not to replace the people involved in the Medicaid process, but to give them better tools.
By creating greater visibility into each pending application, Creative Solutions expects the system to help facility teams communicate more clearly with families, identify missing information earlier, maintain more consistent documentation and move applications through the process as efficiently as possible.
“When someone needs long-term care, access to that care should be our focus,” Blake said. “There are rules that must be followed and information that must be gathered, but we can do more to help families navigate those requirements. This partnership allows us to put better systems behind our teams so they can spend more time helping people and less time trying to manage a complicated process manually.”
After an extended period of development, configuration and testing, Creative Solutions is preparing to launch the Telos LTC platform across all 142 of its skilled nursing communities in Texas.
The partnership is part of Creative Solutions’ broader commitment to investing in technology that improves the experience of residents, families and employees while supporting the company’s mission of providing compassionate, high-quality long-term care.
About Creative Solutions in Healthcare:
Founded in 2000 by Gary and Malisa Blake, Creative Solutions in Healthcare is a family-owned company headquartered in Fort Worth, TX. It started with the first acquisition of Granbury Care Center and has grown to operate more than 182 long-term care communities throughout the state of Texas. Each location still runs on the founding principle, ‘a life lived for others is a life worthwhile’. Its mission is to provide the highest quality of care to aging adults, by investing in cutting-edge technology and embodying core values of Compassionate Clinical Care, Nutritious Meals, Enriching Lives, Valued Employees, and Unparalleled Cleanliness.
Contacts
Leila Jones
817.734.4840
Leila_Jones@csnhc.com