FAQ

View Our FAQ Download >>

Have a Question?
We’re Here to Help.

Nursing Care

Services Offered, Care Options,
Skilled Nursing Help, etc.

Our Creative Difference

Our Programs, Our Mission, Our Meals, Our Difference.

Finance

Insurance Coverage, Payment
Plans, Fees, etc.

Careers

Applications, Growth Opportunities, Open Jobs, Benefits, etc.

Admissions

Criteria, Preparation, Expectations, Prior Authorization, etc.

General

Tours, Visitation, Community, Other FAQs

Nursing Care

What should I consider when looking for a home for my loved one?

When seeking a home for your loved one, it’s crucial to focus on key aspects. Ensure the environment is safe, meeting specific care needs. Prioritize cleanliness standards and a quality dietary program with fresh, healthy meals. Look for engaging activities promoting mental well-being and also emphasize regular communication between staff and families for a supportive environment.

Selecting a facility can be overwhelming, choosing your priorities and tailoring your search accordingly will help ease the process. You can use our facility locator to help find a community near you that meets your requirements: https://creativesolutionsinhealthcare.com/locations/

How do I know if my loved one needs to be placed in a nursing home?

Determining if your loved one needs placement in a nursing home involves assessing their overall well-being and specific care requirements. Consider factors such as their ability to perform daily activities, medical conditions, and the level of support they need.

You may need to consider your care options if your loved one:

  • Can no longer take care of themselves due to their declining physical, mental, or emotional health.
  • Begins having difficulty bathing, eating, and completing other basic daily tasks.
  • Requires more care and attention than the current caregiver can provide.
  • Needs constant supervision to prevent them from wandering.
  • Has been discharged from the hospital and requires temporary skilled nursing before returning home.
  • Was recommended to be placed in a nursing home by a doctor or other physician.

Consult with their healthcare professionals for guidance and discuss the option of a nursing home if their care needs surpass what can be provided in their current environment.

What care services do you offer?

We offer short term rehabilitation, long-term skilled nursing, as well as assisted & independent living options. Each admission, like each resident, is unique. Our expert Admissions Coordinator can walk you through the process of joining our home. No matter if you are transferring from home, hospital, or another healthcare facility, we can help.

What types of Rehab do you offer?

Our skilled therapists provide personalized programs to help residents attain the highest levels of independence. Trained and licensed therapists provide speech, occupational, and physical therapy to the residents.

When is Skilled Care needed?

Skilled Nursing facilities provide a higher level of medical care and support for seniors with complex medical needs. Residents in Skilled Nursing facilities often have chronic health conditions, disabilities, or post-surgery recovery needs that require regular medical attention. Skilled Nursing staff can give medications, manage wounds, and provide around-the-clock care to ensure residents’ health and safety.

If you or your loved one experience any of the following, skilled nursing may be right for you:

  • Needs transitional care following a hospital stay
  • Persistent or non-healing wounds
  • Stroke recovery
  • Joint Replacement therapy
  • Respiratory care
  • Diabetic rehabilitation
  • Palliative care
  • Other acute medical conditions

Finance

How do I pay for Nursing Home care?

There are many ways that you can finance your nursing & care needs. Our facility administrative team will work with you to determine the best payment options for you. A complete, expert review of your available plan benefits will help us maximize your coverage—at the lowest possible cost to you. Our benefits are verified by subject matter experts with extensive knowledge in long-term and short-term care coverage. We will help you take full advantage of your unique plan benefits. We strive to make you aware of your coverage limits in advance, helping you make the best financial decisions for your care. Our goal is full financial transparency.

What insurance do you accept?

Below is a non-comprehensive list of the types of payments that our facility’s accept. However, each insurance provider and plan have their own structure & policies, which is why your benefits are verified by subject matter experts with extensive knowledge in long-term and short-term care coverage. We will help you take full advantage of your unique plan benefits. We strive to make you aware of your coverage limits in advance, helping you make the best financial decisions for your care. Our goal is full financial transparency.

  • Medicare
  • Medicaid
  • Medicaid Pending
  • Veterans Affair Contract
  • Supplemental Security Income/Disability (SSI)
  • Supplemental Security Income—Approval Pending
  • Private Insurance or Managed Care Contract
  • Personal Payment Plan
  • Hospice Contract Services
  • Supplemental Insurances Accepted
  • Long-Term Care Insurance
  • Worker’s Compensation
  • Other Liability Insurance/Auto Accident Insurance
Am I covered by Medicare or Medicaid? What’s the difference?

Understanding your coverage is essential. Medicare and Medicaid are both government programs, but they serve different purposes. Medicare is a federal health insurance program primarily for individuals aged 65 and older, as well as certain younger individuals with disabilities. It generally covers hospital stays, doctor visits, and other medical services.

On the other hand, Medicaid is a joint federal and state program that provides health coverage for individuals with low income. Eligibility and benefits can vary by state, and it covers a broader range of services than Medicare. Medicaid often covers long-term care services, including nursing home care, for those who qualify based on income and other criteria.

To determine your coverage, it’s crucial to check your specific circumstances and consult with our team. We can assist in verifying your eligibility and guiding you through the process to ensure you have a clear understanding of the benefits available to you.

What insurance do you accept?

Most of our buildings accept:

  • Medicare
  • Medicaid
  • Medicaid Pending
  • Veterans Affair Contract
  • Supplemental Security Income/Disability (SSI)
  • Supplemental Security Income—Approval Pending
  • Private Insurance or Managed Care Contract
  • Personal Payment Plan
  • Hospice Contract Services
  • Supplemental Insurances Accepted
  • Long-Term Care Insurance
  • Worker’s Compensation
  • Other Liability Insurance/Auto Accident Insurance

This is not an all-inclusive list and we may still be able to help if you do not see the option you’re looking for. Verify your coverage with the team at your building of interest.

Admissions

What documentation is required for the admission process?

Prior to the day of your admission our facility will need important documents to manage your specific transition. This will include both medical and financial information that is necessary to ensure our facility is a good fit for you.

Secure E-Form Submission Process

To protect your security, we will send our admission paperwork using a two-factor authentication method meaning that it will require both an email address and a cell phone number. The paperwork will be sent via DocuSign to your email so that you can complete it at your convenience. This will only be used to authenticate these forms and will never be shared or used for marketing purposes.

Do I need prior authorization to be admitted to one of your facilities?

Your insurance company may require prior authorization before your skilled nursing stay.

What do I need to bring with me on the day of my admission?

We have a checklist for this!

On the day of your arrival, we will aim to provide a smooth transition to our facility. As our building will be home for you or loved one, we want them to feel as comfortable as they possibly can.

We will provide the basic necessities, but we find residents feel more comfortable with some of their items from home. Here is a recommended list of things they may want to bring:

  • Photos or a photo album
  • Hairbrush and standard toiletries
  • Their favorite blanket and pillow
  • Their favorite perfume
  • Comfortable clothes, pajamas, and clothes they like to wear to events- laundry service is provided
  • Favorite music or movies
  • Assistive devices (Cane, walker, wheelchair, hearing aids, etc.)
What can I expect?

To familiarize your self with the admission process and to get a better understanding of what to expect, you can check out our resource article, The Admissions Process, here: https://creativesolutionsinhealthcare.com/the-admissions-process/

Are residents allowed to decorate their space?

Yes, residents are allowed to decorate their space. We want our residents to feel as comfortable as possible in their new home. Residents may bring artwork, photos, their favorite color pillows and blankets, small plants, and any other items that will help them create a more personalized and enjoyable space.

We recommend leaving valuable or highly sentimental pieces at home. We do not want any precious items to be misplaced!

Visit our Admissions Page for a list of what to bring and what not to bring.

Are residents allowed to bring personal items from home?

Yes, residents may bring personal items from home. Refer to the lists on our Admissions Page for more specific information on what to bring and what to leave at home.

Our Creative Difference

What is your White Glove Program?
Our 3 White Glove Inspectors visit at minimum twice per year to ensure that the buildings are meeting our high standard of Creative Solutions Clean. The White Glove team reviews the building inside and out with a special focus on our kitchens. They grade on a scale from 0 -100. They identify opportunities for improvement and provide training and support to our skilled Environmental Services Supervisors.
What is your Appetizer Program?
Our Appetizer Program is a unique initiative aimed at promoting nutrition and well-being among our residents. Through this program, our activities department innovatively crafts a variety of appetizers to be served before meals. This not only adds a creative and enjoyable element to the dining experience but also serves a crucial purpose in maintaining the health and sustenance of our residents.
What Activities do you offer?
Our activities department works closely with residents to ensure that the activities offered contribute to a fulfilling and enjoyable daily life. These activities are crafted to promote physical, mental, and emotional health. Residents can engage in group exercises, arts and crafts, music and dancing, and cognitive games to stimulate the mind. We also organize social events, outings, and communal gatherings to create a sense of community and connection.
What is your menu like?
We recognize the importance of food and how it impacts the quality of life not only as sustenance but as a pleasurable and social activity as well. At our homes, you will find menus that feature regional favorites, made with the highest quality ingredients to provide meals that are nutritious and delicious. It’s food our residents look forward to enjoying!

Visit our resource article, Redefining Nutrition in Nursing Homes, to learn more about our vibrant and ever-changing menu: https://creativesolutionsinhealthcare.com/nutrition-in-nursing-homes/

What is your meal structure?
Our mealtimes and dining structure varies by facility. All of our Skilled Nursing Facilities serve three meals a day, with appetizers as well. Residents are encouraged to dine in our communal dining areas; however, exceptions can be made for residents who prefer to remain in their rooms during meal times.

You can contact your local facility for specific information regarding mealtimes and menu options.

What is your Mission Statement?
Our mission at Creative Solutions in Healthcare is to provide the highest quality of care to aging adults. We do so by living out our foundational principle: a life lived for others is a life worthwhile. Through our resident-respect approach to caring, we strive to honor and uphold the dignity, respect, and compassion that our residents deserve. We are centered by our core values of: Compassionate Clinical Care, Nutritious Meals, Enriching Lives, Valued Employees, and Unparalleled Cleanliness. By embodying these values, and investing in cutting edge technology, we aim to expand access to our exceptional services to as many seniors as possible.

Careers

What types of careers opportunities do you offer?

Between our corporate office and our facilities, we employ a wide variety of important roles. We offer job opportunities including but not limited to:

  • Administration
  • Housekeeping
  • Business Office
  • Nursing and Therapy
  • Customer Service
  • Dietary
  • Accounting and Finance
  • Maintenance
  • Marketing and Admissions
  • & More!
How can I apply for a corporate position?
To view our open corporate positions, visit our Careers page: https://creativesolutionsinhealthcare.com/careers/

On the “Location” dropdown, select “Creative Solutions in Healthcare” to find corporate level roles.

How can I apply for a facility position?
To view our open facility positions, visit our Careers page: https://creativesolutionsinhealthcare.com/careers/

You can filter open positions by facility, role, city, and date added.

Are there opportunities for growth?
Creative Solutions in Healthcare has many opportunities for career growth and development. We have programs to help employees continue their education and help them to advance in their careers, such as our LVN to RN Bridge Program, CNA Certification Classes, Certified Dietary Manager Support, Employee Education Programs, Tuition Reimbursement, etc.

To learn more about our CNA Classes, visit: https://creativesolutionsinhealthcare.com/cna-classes/

To learn more about our CDM Support, visit: https://creativesolutionsinhealthcare.com/dietary-manager-certification-support/

What is your LVN-RN Bridge Program?
The facility recognizes the importance of staff professional development. To promote staff development, the company has implemented an education assistance program for staff that has been with the company for twelve consecutive months and work at least 30 hours per week. For our currently employed LVNs that have committed to continue their studies toward an RN degree, we offer an exemplary incentive to complete the next level of their education.
Do you offer tuition reimbursement?
The facility recognizes the importance of staff professional development. To promote staff development, the company has implemented an education assistance program for staff that has been with the company for twelve consecutive months and work at least 30 hours per week. This monetary assistance may be used to offset costs incurred while seeking continued education from an accredited college or university.
Where can I learn more about the programs you offer?
Visit our Careers Page, to learn more about our open roles, benefits, and our growth opportunities: https://creativesolutionsinhealthcare.com/careers/

General

How do I choose the right community?
The best way to know if a community is right for your loved one is to reach out and come visit for a tour! During this tour of your local building, you can get a feel for the community, the team, and decide if it will be the best fit for you or your loved one.

You can use our facility locator to find and contact a facility near you: https://creativesolutionsinhealthcare.com/locations/

Where can I find a community near me?
You can use our facility locator to find and contact a facility near you: https://creativesolutionsinhealthcare.com/locations/
What are your visitation policies?
As this is your loved one’s home, we have open visitation unless otherwise by the building specifically. You can contact the facility directly to schedule your visit!
Can residents choose their own Healthcare Provider?

Yes! Contact your local Facility team to learn more.

How can I schedule a tour of a facility?
Once you have selected a facility you would like to tour using our locator tool, https://creativesolutionsinhealthcare.com/locations/, you can call the facility line directly and they can help you schedule a virtual or in person tour of the building.

Find the perfect home, close to home.

Use the filter dropdown to select the type of care your loved one needs and find one of our Texas homes.

Store locator is loading from StoreRocket Store Locator Widget..

en_USEnglish
Skip to content